Effective date: 1 July 2026 · VDG MOTORS EV PRIVATE LIMITED · New Delhi, Delhi, India
1. Cancellation Window
- Orders for spare parts, accessories, and chargers may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.
- Vehicle orders may be cancelled within 48 hours of order placement, provided the order has not entered dispatch.
- Once an order is marked “Dispatched”, cancellation is no longer possible.
2. Pre-Booking Cancellations
- Pre-bookings may be cancelled within 7 calendar days of booking for a full refund.
- After 7 days, pre-booking amounts are non-refundable.
- If VDG Motors EV is unable to deliver within 6 months of the announced delivery date, you are entitled to a full refund.
Booking Advance (Book Now, Pay on Delivery)
- You can book a vehicle by paying a booking advance online (currently ₹5,000 per vehicle, or the amount shown at checkout at the time of your booking). The remaining amount is paid in cash when the vehicle is delivered.
- The booking advance is non-refundable, whatever amount was paid, including when you cancel the order or do not accept the vehicle or pay the balance at delivery.
- The booking advance is adjusted against the price of the vehicle. It is not an extra charge.
- If VDG Motors EV is unable to deliver the booked vehicle, the booking advance is refunded in full.
3. How to Cancel
- Log in → My Orders → “Cancel Order”
- Or email support@vdmotors.in with your order number.
4. Refund After Cancellation
Approved cancellation refunds are processed within 5–7 business days to the original payment method.
5. Contact
VDG Motors EV Private Limited
CIN: U29304DC2026PTC472459
H No-A-29 First Floor, Kh No-43/14, Amrita Puri,
Nangloi, New Delhi, West Delhi, Delhi — 110041
Phone: 022-69710208 | Email: support@vdmotors.in