Effective date: 3 September 2026 · VDG MOTORS EV PRIVATE LIMITED · New Delhi, Delhi, India
This Return Policy explains when a product bought from vdmotors.in can be returned, how to start a return, who pays the return shipping, and when your refund is issued. It applies to all orders placed on this website and delivered within India. It should be read together with our Cancellation Policy, Refund Policy, Shipping Policy and Warranty Policy.
1. Return Window
You may request a return within 7 calendar days of delivery for the following categories:
- Spare parts, accessories and chargers — returnable within 7 days of delivery if unused and in original packaging.
- Batteries — returnable within 7 days of delivery only if unused, uninstalled and with all seals intact.
- Electric scooters, bikes and commercial vehicles — returnable within 7 days of delivery only where the vehicle is damaged in transit, materially different from the product ordered, or has a manufacturing defect present at delivery. A registered, road-used vehicle cannot be returned; defects after use are handled under the Warranty Policy.
If you wish to cancel before dispatch rather than return after delivery, the shorter cancellation windows in our Cancellation Policy apply (24 hours for parts and accessories, 48 hours for vehicles).
2. Condition Required for Return
- The item must be unused, uninstalled and undamaged after delivery, except where the item arrived damaged or defective.
- Original packaging, manuals, accessories, and any free items included with the order must be returned.
- The invoice or order number must be provided.
- Transit damage, wrong item, or missing parts must be reported within 24 hours of delivery with photographs or video, as set out in our Refund Policy.
3. Items That Cannot Be Returned
- Products that have been used, installed, modified, registered, or damaged after delivery.
- Batteries whose seals have been broken or that have been charged or fitted to a vehicle.
- Products returned without original packaging or without proof of purchase.
- Made-to-order, customised, or specially procured items.
- Requests made more than 7 days after delivery.
These exclusions do not affect your rights in respect of goods that are defective or not as described.
4. Who Pays for Return Shipping
- We pay — if the item was delivered damaged, defective, incorrect, or not as described. We arrange and pay for pickup at no cost to you.
- You pay — if you are returning an item because you changed your mind, ordered the wrong item, or no longer need it. Return shipping is then arranged at your cost.
- No restocking fee is charged on any approved return.
Original delivery charges, where any were paid, are refunded in full when the return is due to our error.
5. How to Start a Return
- Email support@vdmotors.in or call 022-69710208 within the return window, quoting your order number.
- Attach clear photographs or a short video if the item arrived damaged, defective or incorrect.
- Our team reviews every request and responds within 2 business days.
- If approved, we confirm the return address or arrange a pickup, depending on the reason for return and your location.
- Registered customers can also raise the request from My Account → My Orders.
6. Refunds
- Once the returned item reaches us and passes inspection, the refund is approved and processed within 5–7 business days.
- Refunds are issued to the original payment method used for the order. Where that is not possible, we will agree an alternative with you in writing.
- Depending on your bank or card issuer, it can take a further 3–5 business days for the credit to appear on your statement.
- Payment gateway convenience fees, where charged, are non-refundable except where the return is due to our error.
- Where a replacement is preferred over a refund, we will send a replacement at no additional cost, subject to stock availability.
7. Cancelled Orders and Pre-Bookings
Orders cancelled before dispatch, and pre-booking amounts, are governed by our Cancellation Policy. In summary: parts and accessories may be cancelled within 24 hours and vehicles within 48 hours of placement provided the order has not been dispatched; pre-bookings may be cancelled within 7 calendar days of booking for a full refund.
8. Contact Us About a Return
VDG Motors EV Private Limited
CIN: U29304DC2026PTC472459
H No-A-29 First Floor, Kh No-43/14, Amrita Puri,
Nangloi, New Delhi, West Delhi, Delhi — 110041
Phone: 022-69710208 | Email: support@vdmotors.in
Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST